Terms of use

1. Acceptance of Terms of Use

1.1 By accessing our Website, the Customer confirms that they have read, understood, and accepted these Terms, which VCG may update periodically without prior notice.

1.2 By using any products or services from VCG, the Customer agrees to be legally bound by our Terms of Use. The availability of Services and Products by VCG is dependent upon customer acceptance of these Terms of Use. If the Customer disagrees with any part, they may not access or use the Services.

2. Sharing of personal information

2.1 Customers are responsible for ensuring their User Information is accurate and up to date. Any changes should be promptly reported to VCG. VCG is not liable for service disruptions due to incorrect or outdated information.

2.2 Any ideas or feedback submitted to VCG will not be regarded as confidential. VCG is entitled to use this information for its marketing strategies and product initiatives, and unless otherwise indicated, there is no obligation to offer any form of compensation.

3. Linked Websites

3.1 This website may include links to external sites, such as Amazon for product sales and YouTube for DIY instructions, provided for your convenience. These links may not always be current or maintained.

3.2 While VCG strives for accuracy in details, descriptions, and prices, errors may occur. We reserve the right to refuse orders based on inaccuracies found on linked websites, including outdated pricing or shipping information.

4. Site Management

4.1 VCG may electronically monitor areas of the Site and disclose any content or communications as necessary to comply with laws, regulations, or government requests; to operate the Site; or to protect our rights and those of users and third parties. We are not responsible for monitoring such content.

4.2 VCG reserves the right to terminate or suspend your access to the Site without notice for any conduct deemed in violation of applicable laws or harmful to others.

5. Social Media

5.1 VCG engages with various social media platforms (e.g., YouTube, Facebook, Instagram), which may change over time. Third-party social media sites are subject to their own terms of use.

5.2 By submitting content, users confirm they have the necessary permissions, and VCG may use this content as needed. Personal information may also be utilized for various activities.

5.3 VCG reserves the right to remove inappropriate content and block users at any time.

6. Website Use

6.1 The content on the VCG Website, including text, trademarks, logos, photographs, videos, and designs, is owned by VCG or used with authorization and is protected by applicable intellectual property laws.

6.2 Customers use the content on the Website at their own risk. VCG is not liable for any damages to devices resulting from downloads from the Website.

6.3 The Website may contain inaccuracies or typographical errors. VCG reserves the right to modify or discontinue any part of the Website at its discretion, without liability.

7. Restrictions on Use

The Customer agrees not to misuse the Website, including accessing unauthorized areas, disrupting operations, or exploiting bugs or vulnerabilities.

8. Privacy Policy

VCG CO PTY LTD is committed to providing quality services to you. This section outlines our ongoing obligations regarding how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the APPs may be obtained from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

8.1 What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone or facsimile numbers.

This Personal Information may be obtained in many ways, including: 

• Interviews
• Correspondence
• Telephone and email
• Website (www.vcgco.com.au)
• Media and publications
• Other publicly available sources
• Third parties

We do not guarantee website links or the privacy policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, supplying information to our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and practicable, explain why we are collecting the information and how we intend to use it.

8.2 Sensitive Information

Sensitive information is defined in the Privacy Act and includes information or opinions about matters such as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

•  For the primary purpose for which it was obtained 
•  For a secondary purpose that is directly related to the primary purpose 
•  With your consent, or where required or authorised by law

8.3 Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.

8.4 Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances: 

• To third parties where you consent to the use or disclosure
• Where required or authorised by law

8.5 Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files, which will be retained for a minimum of five (5) years.

8.6 Access to your Personal Information

You may request access to the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. To access your Personal Information, please contact us in writing.

VCG CO PTY LTD will not charge a fee for making an access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification before releasing the requested information.

8.7 Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is accurate, complete, and up to date. We will take reasonable steps to ensure this. If you believe that any information we hold is inaccurate or outdated, please contact us as soon as practicable so we can update our records.

8.8 Policy Updates

This Privacy Policy may change from time to time and is available on our website.

8.9 Privacy Policy Complaints and Enquiries

If you have any queries or complaints about this Privacy Policy, please contact us at:

Address: 103/14 Loyalty Rd, North Rocks NSW 2151

Email: sales@vcgco.com.au

Phone: 1300 962 165

Why choose VCG CO?

Variety of products to suit everyone’s needs